Self-Service

Mobile App

1. Open the RingCentral mobile app.
2. Select the Phone icon on the bottom navigation bar.
3. Select the Gear icon at the top left.
4. Select Call rules and voicemail in the Incoming Calls section, you then have the following options:
   • + Add rule:
     • Allows you to add a custom rule to the account.
   • Forward all calls:
     • Allows you to forward calls to voicemail or a custom destination.
     • By default, "Send to voicemail" is selected for this rule. A special voicemail message can be assigned for this rule, which overrides the normal voicemail message.
     • Forward the call allows any number to be entered as the forwarding destination, internal or external.
     • Play announcement plays a message, then disconnects the call.
   • Do not disturb:
     • Incoming calls are silenced and are immediately treated as unanswered. The call behavior for unanswered calls is executed (send to voicemail by default).
   • Manage existing rules:
     • The default rule for an account is Incoming calls under "My work day".
     • Click on a rule to edit the rule.

Desktop and Web App

1. Open the RingCentral desktop or web app.
2. Click on the Settings icon at the bottom of the left-hand navigation bar.
3. Select Phone form the list of settings.
4. Select Call rules and voicemail in the Incoming Calls section, you then have the following options:
   • + Add rule:
     • Allows you to add a custom rule to the account.
   • Forward all calls:
     • Allows you to forward calls to voicemail or a custom destination.
     • By default, "Send to voicemail" is selected for this rule. A special voicemail message can be assigned for this rule, which overrides the normal voicemail message.
     • Forward the call allows any number to be entered as the forwarding destination, internal or external.
     • Play announcement plays a message, then disconnects the call.
   • Do not disturb:
     • Incoming calls are silenced and are immediately treated as unanswered. The call behavior for unanswered calls is executed (send to voicemail by default).
   • Manage existing rules:
     • The default rule for an account is Incoming calls under "My work day".
     • Click on a rule to edit the rule.