All students are assigned mailboxes upon admission to the university. You can access your mailbox in a browser, on the Outlook app on your computer, or on the Outlook mobile app for iOS and Android.

 

 

---

Access the mailbox in a browser

1. Open the browser and navigate to outlook.byu.edu.
   
   
2. Sign in with your NetID@byu.edu.
   
   
3. Type in your NetID password and respond to the Duo prompt.
   
   
4. You should be able to see the mailbox now.

 

---

Access the mailbox from the Outlook app on your computer

1. Open Outlook from the Start menu.
   
   
2. When you are prompted to choose an email address, type in your NetID@byu.edu.
   
   
3. When the advanced setup prompt appears, choose Microsoft 365.
   
   
4. Sign in with your NetID@byu.edu and your NetID password.
   
5. Respond to the Duo prompt.
   
   
6. You should see your mailbox and all of its associated folders now in Outlook on the left side.

 

---

Access the mailbox from the Outlook mobile app for iOS and Android

1. Download Outlook from the App Store or Google Play Store.
   
   
2. Open the app on your device.
   
   
3. If the app tries to auto-fill another email address for you, select Skip.
   
   
4. For the email address, type in your NetID@byu.edu.
   
   
5. Sign in with your NetID password and respond to the Duo prompt.
   
   
6. When asked if you would like to add another account, select Maybe Later.
   
   
7. You should see your email account in the app now.

If the steps above do not work for you, please contact the Technology Support Center (801-422-4000 or it@byu.edu)

 

---

Additional Notes

• By default, the email reply address for student mailboxes is the student's NetID@student.byu.edu. If the student is an employee, their supervisor or CSR may request a different reply address on the Order Email form using the "Student Employee Mailbox Reply Address" selection.  The NetID@student.byu.edu address will be retained as a secondary address for receiving email.
  
  
• If a department does not want a student employee to have access to sensitive data when they are no longer employed, a shared mailbox should be created. It may be created under the student's name with an email address that has their name in it (i.e. firstname_lastname@byu.edu), but it may be more useful to have a functional name associated with the shared mailbox so that its name and address do not need to change as students change.
  
  
• We strongly discourage forwarding messages from BYU email accounts to personal email accounts, but the processes can be set it up in the following way:

1. 1. Log in to outlook.byu.com in a browser window.
      
      
   2. Click on the Settings gear and then View All Outlook Settings.
      
      
   3. Click on the Mail tab and then select Rules
      
      
   4.  Here, you should be able to set up the rule with whatever conditions work best with what you need. These include forwarding based on senders, subject lines, and many other possibilities.

 

Note: BYU email aliases often do not work when forwarding incoming emails to a non-BYU email account. At one time, BYU email aliases could reliably forward to non-BYU email accounts, like Gmail, Yahoo, and other providers. However, as more security verification measures are built into sending and receiving emails, forwarding emails through a BYU alias has become unpredictable. Companies, like Gmail, will often discard incoming emails when they are forwarded through BYU's email servers. This problem does not happen when the destination address is a BYU email address.