Alias Manager - General Article


Email Alias Manager is Brigham Young University's legacy email forwarding service. You may use the Email Alias Manager to create and manage additional email addresses and have them forward to another mailbox of your choice.

IMPORTANT, PLEASE READ: Email providers like Gmail, Yahoo, Microsoft, and more, have increased their email security in recent years. We cannot guarantee that email forwarded through Email Alias Manager will make it to your personal mailbox. This is because your email provider may have flagged the forwarded email as spam or malicious mail. For example, if you have email forwarded from your example@byu.edu or example@byu.net aliases to an example@gmail.com address, then emails from any non-BYU group or individual, may be rejected or quarantined by Gmail. Gmail will say that BYU is not authorized to send for external providers. For email that is being forwarded to personal mailboxes, there is nothing we can do to remedy this. If you suspect you are missing forwarded emails, the only solution is start having emails sent directly to your personal email account. If you are an active BYU employee or student, and suspect missed forwarded emails, contact Operations and Support Services at 801-422-4000, and they will create an additional BYU email address for you.

Note: BYU email addresses are NOT permanently assigned, and will be discontinued when you leave the University.

Navigate to alias.byu.edu to access Alias Manager.

 

Table of Contents

Who can have Email Aliases?

Only active students and employees are granted 1 "@byu.edu" email alias automatically. The format is [NetID]@byu.edu. This alias is intended to be used to access Microsoft products provided by BYU (Microsoft 365, BOX). Erasing or editing this email alias is hard to recover and will make it difficult for the user to access these products. @studentbody.byu.edu is available for active students. Other extensions are available to certain majors, such as @marriottschool.byu.edu.

Any time a change is made an email will be sent to the owner of the alias notifying them of the change.

 

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Creating and Deleting an Alias

Students and Employees

  1. Navigate to alias.byu.edu and sign in (if not automatically logged in).

  2. Under Email Domains, identify the Alias you would like to create.

  3. Click Add on the line of the desired Alias.

  4. In the first line of the window, type the name of the email alias (the address that people will email to).

  5. In the second line of the window, type the forwarding email (your personal email account that will receive the emails).

  6. Click Save.

Note: If the alias is already in use by another student of faculty member, you will not be able to save the alias. Change the name of the alias to one that has not already been used.

 

Alumni

  1. Navigate to alumni.byu.edu

  2. On the right-hand section on page, select More then Benefits & Discounts.

  3. Select More Benefits and then Email Forwarding.

  4. This page should guide you through the following:

    1. Get a personal email account.

    2. Get a BYU Net ID if you don't already have one.

    3. Get a BYU email forwarding address.

 

Deleting an Alias

  1. Navigate to alias.byu.edu and sign in (if not automatically logged in).

  2. Under Email Aliases identify the alias you would like to delete.

  3. Click Delete on the row of the alias you would like to delete.

  4. When asked if you are sure you would like to delete the alias, click Ok.

 

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Updating an Alias

You can only edit the forwarding address for an alias. To change the alias name, a user must delete the alias and add a new one with the new desired alias name.

To update the forwarding address for an alias

  1. Navigate to alias.byu.edu and sign in (if not automatically logged in).

  2. Under Email Aliases, identify the alias you would like to update.

  3. Click on Edit in the row of the alias you want to update.

  4. On the This is where the email will forward to line, change the address that emails will be forwarded to and click Save.

To add additional forwarding emails

  1. Navigate to alias.byu.edu and sign in (if not automatically logged in).

  2. Under Email Aliases, identify the alias you would like to add additional forwarding emails to.

  3. Click on Edit in the row of the alias you want to add.

  4. Click Add More Than One Forwarding Email.

  5. Enter the new forwarding address, select Add, and then click Save.

 

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Not Able to Create byu.edu Alias

Only current employees and students can create an @byu.edu address. All active employees and students are automatically given a netid@byu.edu alias. 

If you are within the amounts allotted for students and employees (see table under Who can have Email Aliases?) and there is no error about the alias already being in use, contact Operations and Support Services at 801-422-4000.

 
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Unavailable Alias Error ("The alias you entered has expired")

When a user attempts to add a new alias, they may get the following error message:
 
 The Alias you entered has Expired.
 
BYU email users who've left the university will get an email stating they are no longer eligible for a BYU address, and warning them they will lose access to the email. They should move all personal accounts to another service within 30 days, or by their last day of work.
 
If you receive an Expiration email and believe you are still affiliated with BYU, please contact Operations and Support Services at 801-422-4000.
 
 

How an Alias Becomes Expired

When a student or employee leaves the university and loses his or her rights to @byu.edu aliases, the system automatically removes their @byu.edu aliases within 30 days. If an alias is removed by the system, rather than manually by a person, it is put on a  list of expired aliases so it cannot be reused without approval by the Email Alias service manager. This is meant to prevent e-mails from being delivered to the wrong recipient, or identity theft by the new owner. 

To avoid alias expiration, it is best to have email aliases reassigned to another individual before the employee leaves the university.

 

Note: Retired employees will keep their email aliases.
 
 
 
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Change an Email Alias for Someone Else

If the alias you want to use is already in use by someone else or someone has an alias which is too similar to your own, you will need to contact that individual and ask if they could change their alias. OIT does not change email aliases for other users. 

 

Additionally, we can help if you have been added to an alias forwarding list against your wishes.

For additional assistance, contact Operations and Support Services at 801-422-4000.

 

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