Net ID - My Account Feature Article

 

For help with BYU Idaho or BYU Hawaii, please contact:

BYU-Idaho: (208) 496-9000, open 8am-11pm M-F

BYU-Hawaii: (808) 675-3921

 

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How to Create a Net ID (BYU Account Creation)

 General Instructions for Creating a BYU Account:

1. Make sure no one is already signed in on the browser you are using.
   
   
2. Go to accountcreation.byu.edu.  
   
   
3. Read the introduction and click Begin. 
   
   
4. Answer  "Why are you creating a BYU Account?" 
   
   
5. Enter your personal information and add an email address that is not already associated with an existing BYU account and is not a BYU-owned domain email (ie, netid@byu.edu, example@byu.net, etc.). 
   
   
6. After reviewing the terms of use, check the box next to "I acknowledge and I agree" and check "I am not a robot." 
   
   
7. You will then be sent a verification code to the email address you entered.
   
   
   • If you don’t see the email in your inbox, check your spam folder or click Didn't receive a code?
     
     
   • Copy and paste the code or type it directly into the verification code field.
     
     
   • Click Continue. 
     
     
8. You will be presented with a list of suggested Net ID's that you can choose from. You can choose from the list or create your own Net ID.
   
   
   • Note: the Net ID must start with a letter and be 5-8 characters long. It cannot be changed after creation, so choose wisely.
     
     
9. Click Continue.
   
   
   • You will be presented with a dialog that confirms your understanding that the Net ID you chose is permanent.
     
     
   • Click OK.
     
     
10. Create a password for your account. There are a few requirements for a sufficient password. Keep typing until each of the requirements turns green.
    
    
11. Confirm your password.
    
    
12. Click I'm not a robot.
    
    
13. Click Continue.
    
    
14. You should see a dialog that confirms your account was created. 
    
    
15. Click Continue to Sign In.

Note: When trying to create a Net ID, make sure you are not logged in as another user on the browser. This will create problems when trying to create a new Net ID.

 

If you enter an email and are informed that it is already associated with an account, contact the Technology Support Center (801-422-4000 or it@byu.edu). If you already have a record on file with BYU (such as an academic record), or if you receive any error such as "conflict of information," you should contact the Records and Registration Office (801-422-2631). If you are an employee (or prospective employee), contact the Staff Employment Office (801-422-3563).

 

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Generic NetIDs

Generic NetIDs are NetIDs for non-person accounts, such as a department NetID or an account associated with a company that is regularly contracted with BYU.

These accounts can be created by working with the relevant department's CSR to create that. Generic NetIDs cannot be created at accountcreation.byu.edu.

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I Forgot My Net ID 

Users who have forgotten their Net ID can discover it on their own with the following steps:

1. Go to accountrecovery.byu.edu.
   
   
2. Select the option Enter your Recovery Email.
   
   
   • A Recovery Email is a validated email that is unique to your BYU account. If you created your account after June 2019, you linked a recovery email during the account creation process. If you created your account before that date, it is unlikely that you have a recovery email set up. After you log in, you can go to myaccount.byu.edu to set up a recovery email. 
     
     
3. Enter your recovery email in the Email field.
   
   
4. Click on I'm not a robot.
   
   
5. Click Continue.
   
   
6. Check your email.
   
   
   • If you don’t see the email in your inbox, check your spam folder or request a new code by clicking Send it again.
     
     
   • If the email you entered is not a valid recovery email
     
     
     • You will receive an email letting you know that the address you entered is not a valid recovery email
       
       
     • You can try any other email addresses that might be associated with your BYU account.
       
       
   • If you do not know your Recovery Email or think you might not have one, contact the Technology Support Center (801-422-4000 or it@byu.edu).
     
     
7. The email should contain your Net ID and the available log in options that you have configured. Now log in to your account.
   
   
   • Use the Net ID or the federated login options that you received in the email to attempt logging in to your account.
     
     
   • If you cannot remember your password, click here go to the password reset steps.

If the above steps do not work, and you cannot recover your password, call the Technology Support Center (801-422-4000 or it@byu.edu), they are available the following hours: M-F 6am-10pm, Sat 9am-6pm, Closed Sundays and most Holidays. They can help users reset their password over the phone (not through email or chat).

 

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Can I Change My Net ID?

To change your NetID, go to pichanges.byu.edu to request a change to your NetID.

Note: If you change your Net ID the old Net ID will not be available for someone else to use.

 

A known issue related to changing a NetID is PeopleSoft not updating their system after a user changes their NetID, which means the user is not able to clock into Y-Time. To resolve this, the user just needs to call the Student Employment Office at 801-422-3562 (or 801-422-3563 for part-time staff) to updated their system.

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How to Merge Multiple Net IDs or Accounts

If you have multiple Net IDs, or accounts, and want them merged into one you will need to:

1. Contact the Technology Support Center (801-422-4000 or it@byu.edu) to verify the multiple accounts.
   
   
2. After verifying that multiple accounts exist, please reach out to the Petitions Office (801-422-6570 or petitions@byu.edu) and they will assist you from there.
   1. The Petitions Office has confirmed that this process can take 3-5 business days, so please make users aware of this.

Note: Merging Net IDs during the application process can destroy the application data. Please wait to merge accounts until after an application has been submitted.

 

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I have an old BYU ID Number, but never made a Net ID. How can I make one?

You will need to call the Technology Support Center (801-422-4000 or it@byu.edu) and they will walk you through the necessary steps.

 

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I was not trying to make an account, but I received an email saying that I did.

If you were not trying to make an account and you receive an unexpected email that an account is being created at BYU using your email address, contact the Technology Support Center (801-422-4000 or it@byu.edu) to discuss how your email is being used. 

 

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I was trying to create an account but was told I already have one. 

If you are trying to create an account and receive a message that a BYU account is already associated with your information, you may have created an account before for a number of reasons, such as for a Church camp like EFY. 

DO NOT create a duplicate account if you are applying for work or school at BYU as it may cause complications.

If you need help accessing your original account, please contact the Technology Support Center (801-422-4000 or it@byu.edu) to assist you.

 

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"Unable to sign in: Invalid Net ID/Password" Error

If you receive the following message when attempting a CAS login: "Unable to sign in: Invalid Net ID/Password."

 

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How to reset my password

1. Navigate to accountrecovery.byu.edu.
   
   
2. Click Enter your Net ID under “Reset your Password.” 
   
   
3. Enter your Net ID in the field that appears.
    
   
   1. If you cannot remember your NetID, click Forgot your Net ID below.
      
      
4. Click Continue.
   
   
5. You will see this message: “A verification code has been sent to [email address].”
    
   
   1. If you do not recognize the email address, make sure you entered your Net ID correctly. Otherwise, contact Technology Support Center (801-422-4000) 
      
      
6. Check your email.
   
   
   1. If you don’t see the email, check your spam folder or click request a new code.
      
      
   2. Copy and paste the code or type it directly into the verification code field.
      
      
   3. Click Continue 
      
      
7. Reset your password.
   
   
   1. Enter a new password into both fields. You must meet all requirements, which will turn green when your password is sufficient. 
      
      
   2. Click Continue.
       
   3. You will be redirected to a confirmation of your password reset. 
      
      
8. Log In.
   
   
   1. Click Login to try out your new password. 
      
      
   2. It may take a few seconds for the password to reset within the system. If you are unable to log in immediately, wait 15 seconds and try again.

 

If you experience any issues, please call the Technology Support Center (801-422-4000).

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Password Requirements 

Password rules are based on password length, i.e., the longer the password, the less need for complexity with
mixed case letter, numbers, and symbols. Password rules are as follows:

Length Required Characters

• 8-11 mixed case letters, numbers, & symbols 
  
  
• 12-15 mixed case letters & numbers 
  
  
• 16-19 mixed case letters 
  
  
• 20+ no restrictions

 

Additional Requirements:

• It must not be equal to your current password, previous passwords, BYU Net ID, or password reset answer.
  
  
• It must not be a single word that appears in the dictionary (English or non-English). 
  
  
• It must be composed only of characters in the Roman alphabet, numbers, or symbols on the US keyboard. 
  
  
• Examples include characters such as # $ % ! @.

 

Click here for more Password Policy information.

 

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I did not change my password but I received an email saying that I did.

 

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How do I update my personal contact information?

You can make some changes to your information by going to myaccount.byu.edu and following directions for updating account information.

Any other information needs to be updated by the Records and Registration Office (801-422-2631).

 

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