Your BYU Box account is provisioned the first time you log in to it. If there is an issue and it won't allow you to log in properly, call the Technology Support Center at 801-422-4000 or email at it@byu.edu. 

 

Logging in to Box

1. Go to box.byu.edu and select Log In.
   
   
2. You will be directed to the following page where you will use your NetID and password to log in. Note: You will enter your NetID with @byu.edu added to it for your username. Example: If the NetID is john, the username would be "john@byu.edu".
   
   
   
   
3. Authenticate with Duo and you will be redirected to your Box account.

 

Logging in to Box Mobile

1. Download the Box Mobile app from the device's app store.
   
   
2. Open the app and press Log in.
   
   
3. Use your [NetID]@byu.edu and Net ID password to log in.
4. Once you are redirected to a BYU login page, log in with just your Net ID and password.
   
   
5. Authenticate with DUO.
   
   
6. You are now logged in to your Box account in the mobile app.

 

Adding an additional email address to your account

If a user wishes to use an alternate alias to receive shared content, they MUST add their preferred alias as an alternate email address in their Box account. See the instructions below to add an additional email address.

1. Click on the blue circle in the top right. It should have your initials in it.
   
   
2. Go to Account Settings.
   
   
3. Scroll down to Login and email addresses. You should see your default email address and any other email addresses associated with the account.
   
   
4. Click Add Email.
   
   
5. Enter the email alias to which the file was shared.

This could be a solution to not seeing a shared file if the person who shared the content was external and shared the file with an email that is not connected to your box account. 

 

Known Issues

Contract Worker Access: If there is a contract worker that needs Box access for their work, a CSR/Department Admin should contact campus HR and request that they be added to 'Contract Worker' Group. (An expiration date is necessary when adding a user.)

Generic: If a user cannot log in to Box, they should check if there is a cache/cookies issue or a Duo issue.

Cannot See Files: If a user cannot see files after logging in, go through regular troubleshooting for cache and filtering/parental control. Some of these will prevent files from showing. For filters, have the user pause or turn off the filtering and restart the computer before trying to access BOX again.

Brave Browser: There is a known issue with the Brave browser and Duo multi-factor authentication. The user needs to disable the browser shields by clicking on the Brave icon on the top right side. Once in the browser settings, the user just needs to go to Shields and set the Cookie Blocking to Disabled. This should allow the Duo push to go through without any errors.

Not Prompted For Password: If a user is concerned that they are not being prompted for their NetID or their password when they sign into Box, let them know that this is normal when they use a work computer on campus. They should still receive a Duo prompt, but since they are on a domain-joined computer, their credentials will auto-populate.

NOTE: If they were not a full time student or employee on or as of January 19th, 2018, we cannot go back and grant them access.