Net ID Password Reset


 

Table of Contents

A BYU NetID is synonymous with your BYU account username. This article addresses how to reset your NetID password, whether you forgot your password, your NetID or both. 

If you run into any problems or have any questions at any point during this process, please call the BYU Technology Support Center (call or text 801-422-4000, or email it@byu.edu), they are available the following hours: 

M-F 6am-10pm
Sat 9am-6pm
Closed Sundays and most Holidays

For questions about Account Creation, see Net ID - My Account General Article

 

How to Sign In

  1. Go to my.byu.edu

  2. Click Sign In.

  3. Try logging in with your Net ID and Password or a federated account if you have one linked.

    1. If you are unable to get into your BYU Account, click Need help logging in?

 

How to Recover Both a NetID and a Password

  1. Follow the Try signing in section above, then click Enter your Recovery Email under “Recover your Login Credentials.”

  2. Enter your Recovery Email.

    1. A Recovery Email is a validated email that is unique to your BYU account. It can be set up or updated at any time through myaccount.byu.edu (accounts created after June 2019 set up a recovery email during the creation process). Recovery emails cannot use a BYU domain (byu.edu or byu.net).

    2. If you do not have a Recovery Email, you will need to answer your security questions. You have as many attempts as you need. If you don’t have security questions or cannot answer them correctly, please call BYU Technology Support Center (call or text 801-422-4000, or email it@byu.edu).

  3. Check your email.

    1. If you entered a valid Recovery Email

      1. If you don’t see the email in your inbox, check your spam folder or request a new code by clicking send it again.

    2. If the email you entered is not a valid Recovery Email

      1. You will receive an email letting you know that the address you entered is not a valid Recovery Email.

      2. You can try any other email addresses that might be associated with your BYU account.

    3. If you do not know your Recovery Email or think you might not have one, contact BYU Technology Support Center (call or text 801-422-4000, or email it@byu.edu).

  4. Log in to your account.

    1. Use the Net ID and the login options to attempt logging in to your account.

      1. If you cannot remember your password, continue to the next section below.

 

How to Reset a Password

  1. Follow the Try signing in section above, then click Enter your Net ID under “Reset your Password.”

  2. Enter your Net ID in the field that appears.

    1. If you cannot remember your NetID, click Forgot your Net ID below.

    2. If you do not have a NetID, contact the BYU Technology Support Center (call or text 801-422-4000, or email it@byu.edu).
  3. Click Continue.

  4. You will see this message: “A verification code has been sent to [email address].”

    1. If you do not recognize the email address, make sure you entered your Net ID correctly. Otherwise, contact BYU Technology Support Center (call or text 801-422-4000, or email it@byu.edu).

  5. Check your email.

    1. If you don’t see the email, check your spam folder or click request a new code.

    2. Copy and paste the code or type it directly into the password reset page.

    3. Click Continue.

  6. Reset your password.

    1. Enter a new password into both fields. You must meet all requirements, which will turn green or disappear when your password is sufficient.

    2. Click Continue.

    3. You will be redirected to a confirmation of your password reset.

  7. Log In.

    1. Click Login to try out your new password.

    2. It may take a few seconds for the password to reset within the system. If you are unable to log in immediately, wait 15 seconds and try again.

 

How to Update a Password If You Can Login

  1. Go to myaccount.byu.edu

  2. Sign in with your Net ID and password or a federated account.

  3. Click Change Password or Security Questions under "Related Links."

  4. Enter your current password once.

  5. Enter your new password twice.

  6. Click Change Password.

What To Do After Changing Your Password

After resetting your password, remember to update that password anywhere that it is saved. This will include places like email on your phone and tablets, as well as the Eduroam wireless connection on phones, tablets and computers. Failure to update these locations with your new password will lock you out of your Eduroam connection and email since your wireless connection and email on your phone and tablet check for new emails or use the wireless connection all of the time.If you have your password written down somewhere, be sure to write the new password in replacement of the old. A lot of websites and companies will save usernames and passwords for you, so be sure to go into their system and update the password change there. 

Password Rules

I did not make an account, but I received an email saying that I did.

User receives an email that an account has been created at BYU using their email address, but they didn't create the account. The following are are possible lines included in the email:

 

Because this means that someone else has access to the user's email account (to obtain the verification code necessary to create an account), please assist the user with the following:

 

We imagine this use case would be pretty rare (and more likely that the person with access to their email is a family member than a hacker), but please be aware that it does occur.

 

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I did not change my password, but I received an email saying that I did.

User receives an email that their password has been changed on their BYU Account, but not by them.
  1. If the email provides a verification code, then the password has not actually changed. 

    • Our system does not record change attempts, only actual changes. 

    • This may simply be a mistake. (A user with a similar Net ID may have accidentally tried to reset the wrong password.) 

    • If there is concern that the attempt was intentional and malicious, we recommend following the recommendations in step 2.

  2. If the email confirms the password has been changed, please refer to the steps in the following KBs:

    1. Active account - KB0029784

    2. Inactive Accounts - KB0029786